Privacy Policy

Last updated:23/04/2026

1. Introduction

ORLIVING SRL ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website www.orliving.it (the "Site") or interact with our services.

This Policy is issued in accordance with Regulation (EU) 2016/679 ("GDPR") and Italian Legislative Decree 196/2003 as amended ("Italian Privacy Code"). By using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller is:

ORLIVING SRL

Registered office: Via Privata Battista 5, 20122 Milano, Italy

VAT / Tax code: 14680150969

REA: MI-2800590

Email: info@orliving.it

Certified email (PEC): orliving@pec.it

3. What Data We Collect

We collect personal data in the following ways:

3.1 Data you provide directly

When you complete our contact form, we collect:

Full name
Email address
Country and/or city
Service of interest
Details about your project that you voluntarily provide

If you contact us via email, WhatsApp, or other direct channels, we may collect any information you voluntarily share in those communications.

3.2 Data collected automatically

When you browse our Site, we and our service providers automatically collect certain technical data, including:

IP address (typically anonymized)
Browser type and version, device type, operating system
Pages visited, duration of visit, referring URL
Date and time of visit

This data is collected through cookies and similar technologies — see our Cookie Policy for full details.

4. How We Use Your Data

We process your personal data for the following purposes:

a) Responding to inquiries

Legal basis: Your consent (GDPR Art. 6(1)(a)) when you submit the contact form.

We use your data to respond to your inquiry, discuss your project, and provide the information you requested.

b) Providing our services

Legal basis: Performance of a contract (GDPR Art. 6(1)(b)) if you become a client.

If we enter into a service agreement, we process your data to deliver sourcing, consultancy, or turnkey interior services and to fulfill our contractual obligations.

c) Legal compliance

Legal basis: Compliance with legal obligations (GDPR Art. 6(1)(c)).

We process your data to comply with tax, accounting, and other legal obligations (e.g., invoicing, record-keeping).

d) Analytics and Site improvement

Legal basis: Your consent (GDPR Art. 6(1)(a)), given through the cookie banner.

We use aggregated, anonymized analytics data to understand how visitors use the Site and to improve its content and performance.

e) Marketing communications (optional)

Legal basis: Your explicit consent (GDPR Art. 6(1)(a)).

If you subscribe to our newsletter or opt in to receive updates, we will use your email to send you content about our services. You can unsubscribe at any time via the link in every email or by contacting us directly.

5. Who We Share Your Data With

We do not sell your personal data. We share data only with trusted service providers who help us operate the Site and deliver our services. These include:

Wix.com Ltd — our website hosting and form processing provider
Email service providers — used to receive inquiries and send responses (e.g., Google Workspace or similar)
Analytics providers — such as Wix Analytics or Google Analytics, where applicable
Logistics, shipping, and supplier partners — only when strictly necessary to fulfill a client order, and only with the client's knowledge
Legal, accounting, and tax advisors — to comply with legal obligations
Public authorities — when required by Italian or EU law

All third-party processors are bound by data processing agreements requiring them to protect your data in accordance with GDPR.

6. International Data Transfers

Some of our service providers, including Wix.com Ltd., process data outside the European Economic Area (EEA), including in the United States and Israel. When this happens, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.

7. How Long We Keep Your Data

Contact form inquiries: up to 24 months, unless a client relationship is established.
Client data: for the duration of our service relationship plus 10 years, as required by Italian tax and accounting law.
Newsletter subscribers: until you unsubscribe or request deletion.
Analytics data: typically anonymized after 14 months, depending on provider settings.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access — to obtain a copy of the data we hold about you
Right of rectification — to correct inaccurate or incomplete data
Right of erasure — to request deletion of your data ("right to be forgotten")
Right to restrict processing — to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to processing based on legitimate interests or for direct marketing
Right to withdraw consent — at any time, for processing based on consent
Right to lodge a complaint — with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it)

To exercise any of these rights, please contact us at info@orliving.it or orliving@pec.it. We will respond within 30 days.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. This includes encryption (SSL/TLS), access controls, and regular security reviews by our hosting provider. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@orliving.it

PEC: orliving@pec.it

Postal address: ORLIVING SRL, Via Privata Battista 5, 20122 Milano, Italy